The most trusted Skills Development Programs in Customer Success
Elevate Customer Success impact across your organization. Our comprehensive training builds the skills CSMs need to drive renewals, unlock growth, and prove measurable business impact.
Build the Customer Success skills that drive Revenue and Retention
What you get with every program:
Which program are you going to choose to develop your Customer Success skills?
CCSM All Access
Transform your Customer Success capabilities with our most comprehensive training solution. Whether you're an individual CSM pursuing excellence or a team leader driving organizational growth, the All Access Bundle provides everything needed to build world-class Customer Success expertise.
Ideal For: Ambitious CSMs looking to deepen their knowledge, increase their effectiveness, and accelerate their career growth, or CS Teams seeking to standardize and scale their Customer Success practices and build a culture of continuous learning and excellence.
Why go with the bundle? The All Access Bundle gives you complete, flexible access to the full Certified Customer Success Manager curriculum, delivering proven frameworks and best practices through flexible, on-demand training. Learn at your own pace and focus on your current challenges while mastering essential skills from customer onboarding to strategic relationship management.
CCSM Level 1
Launch your Customer Success education. Learn the foundational practices, tactics and best-practices top Customer Success Managers use to deliver better outcomes for their customers and company.
Ideal For: Anyone looking for an introduction to the fundamentals of Customer Success Management and a deeper knowledge of the key operating core practices.
Key Concepts Addressed: Onboarding, Success Plans, Business Reviews, Disengaged Customers, Account Management, Consultative Approach and Metrics.
CCSM Level 2
Grow your knowledge of the advanced practices of Customer Success. Learn the key practices that will enable you to refine your ability to effectively manage internal relationships and a growing portfolio of accounts.
Ideal For: Customer Success practitioners with greater than a year of experience in the role and a desire to be able to more effectively manage their customers and outcomes.
Key Concepts Addressed: Proactive Engagement, Customer Health, Learning from Churn, Customer Advocacy, Upselling and Driving Increased Renewals.
CCSM Level 3
Take a strategic approach to Customer Success Management. Learn how to transform your approach to delivering Customer Success by developing your own engagement model, playbooks and operational workflow.
Ideal For: Experienced CSMs that are interested in operationalizing their approach to Customer Success so that they can strategically manage their customers.
Key Concepts Addressed: Segmentation, Engagement Models, Playbook Creation, Capacity Modelling, Performance Management and Change Management.
CCSM Level 4
Expand your knowledge of the advanced practices of Customer Success. You will learn the key practices and skills required to efficiently and effectively drive expansion in your portfolio of customer accounts.
Ideal For: Customer Success practitioners with greater than a year of experience in the role and a desire to be able to more effectively manage their customers and outcomes.
Key Concepts Addressed: Storytelling, Time Management, Leading Effective Meetings, Negotiating, Outcome-Based Selling, Effective Communication, and Turning Around Ailing Accounts.
CCSM Level 5
Take your approach to Customer Success Management to the next level. Your will learn how to evolve their approach to delivering Customer Success by expanding their understanding of how to play Customer Success as a team sport.
Ideal For: Experienced CSMs that are interested in learning how to work more effectively with the various functional areas that Customer Success depends on for overall success.
Key Concepts Addressed: Working Effectively With Product Teams, Learning How To Say No, The Art Of Influence, Using Empathy Effectively, Working With Implementation Teams and Active Listening.
Transform Your Team's Potential. Learn and Grow Together.
Studies show teams that learn together are 34% more effective at solving complex problems and drive impactful change 50% faster. When your team shares the same knowledge, tools, frameworks, and language, extraordinary things start to happen.
Build Collective Intelligence
Turn individual talents into team superpowers. Develop shared frameworks and approaches that elevate everyone's ability to contribute and innovate.
Create Lasting Change
Foster an environment where confidence flourishes. When teams learn together, new behaviors and mindsets stick, creating sustainable change.
Accelerated Impact & ROI
Move from learning to doing, faster. Teams that train together can immediately apply new skills, delivering measurable results from day one.
